Why do so many sites, make it difficult for their users to contact them? I’m all for giving customers every route they could ever need to get in touch! Email, phone, fax, online form, address, carrier pigeon, Twitter and Facebook – But why then, are so many online stores and sites refusing to put even a local rate contact number on their customer service pages? Continue reading
E-commerce stores are essentially a shop window for customers; get it right and they might just come inside and spend some serious cash… get it wrong and they’ll be gone in the blink of an eye. Poof!
In this post I’m going to take a look at content writing for e-commerce stores; how not to do it and how merchants should treat the exercise. It’s important that content becomes a big consideration and not just slap dash task that’s done because it needs to be. In e-commerce, particularly new e-commerce stores- content can be the decider between a sale and an abandoned cart. In an ever more digital age with many high street retailers deciding to tout their wares online, it’s becoming increasingly important to get it right. Continue reading
TOUCH! PAUSE! ENGAGE!…
No, we don’t actually spend our days scrummaging against each other here at Big Eye Deers HQ- As fun as that sounds… can you imagine the six of us with our Big Eye Deer heads on, scrummaging- bonkers. Any whoooo, we like to work against the Scrum project management methodology where no cauliflour ears need ever be involved, thank goodness! Continue reading
If you’re a digital agency like us, or if your Joe Bloggs and own an e-commerce store; chances are you’ll either be providing analytical insight or looking for an easy way to get your hands on some sweet stats from the store. Continue reading
This post is one of a three-parter and follows on from When Clients Jump Ship! Let’s imagine going AWOL in webdesign speak means the little blighter has somehow riggled off your radar. They don’t ring, they don’t write; they might as well have vanished! (Ahem, kindly note – communication is a two way thing, if they haven’t contacted you, chances are your probably guilty of not contacting them too! If you don’t get that- read this!)
We all know the importance of striving for happy clients, it’s the difference between beautiful, bountiful relationships and big client shaped holes in your portfolio.. and heart. Continue reading
As Client Manager, it’s my job to have a cheeky ear to the ground when it comes to being in the know about the latest tech developments. Whether it be Apple or Ruby, Paypal or Magento, I need to be aware of the latest goings on… Continue reading
Most clients love to feel involved in their projects design process; ok, occasionally you’ll get the odd Joe Bloggs who doesn’t give a tiny rats ass what the site looks like as long as it works; but most of the time you can bet your bottom dollar they’ll want to feel involved and have their say.
Here’s how you can gain structured feedback on designs without relinquishing your creative juices and gain a lifelong happy client in the process. Continue reading
The UX field has been around for several years despite not being widely known as User Experience Design.
We all know the business case for looking at a website/stores user experience (UX)- It can help make the service you provide easy to use, reduces project risk, cost, and time while improving, efficiency, effectiveness, and end user satisfaction. Continue reading
We’re Big Eye Deers, a full service digital agency offering an extensive range of services in-house - We deliver outstanding work through a mastery of technology, great design, creative thinking and a yoga stylee bend-over-backwards attitude to customer satisfaction! Continue reading