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Customer Service Is Key

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Why do so many sites, make it difficult for their users to contact them? I’m all for giving customers every route they could ever need to get in touch! Email, phone, fax, online form, address, carrier pigeon, Twitter and Facebook – But why then, are so many online stores and sites refusing to put even a local rate contact number on their customer service pages? Continue reading

Writing content for Ecommerce stores

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E-commerce stores are essentially a shop window for customers; get it right and they might just come inside and spend some serious cash… get it wrong and they’ll be gone in the blink of an eye. Poof!

In this post I’m going to take a look at content writing for e-commerce stores; how not to do it and how merchants should treat the exercise. It’s important that content becomes a big consideration and not just slap dash task that’s done because it needs to be. In e-commerce, particularly new e-commerce stores- content can be the decider between a sale and an abandoned cart. In an ever more digital age with many high street retailers deciding to tout their wares online, it’s becoming increasingly important to get it right. Continue reading

Big Eye Deers LOVE a good Scrum!

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TOUCH! PAUSE! ENGAGE!…

No, we don’t actually spend our days scrummaging against each other here at Big Eye Deers HQ- As fun as that sounds… can you imagine the six of us with our Big Eye Deer heads on, scrummaging- bonkers. Any whoooo, we like to work against the Scrum project management methodology where no cauliflour ears need ever be involved, thank goodness! Continue reading

When Clients Go AWOL!

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This post is one of a three-parter and follows on from When Clients Jump Ship! Let’s imagine going AWOL in webdesign speak means the little blighter has somehow riggled off your radar. They don’t ring, they don’t write; they might as well have vanished! (Ahem, kindly note – communication is a two way thing, if they haven’t contacted you, chances are your probably guilty of not contacting them too! If you don’t get that- read this!)

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How to build strong client relationships

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Most clients love to feel involved in their projects design process; ok, occasionally you’ll get the odd Joe Bloggs who doesn’t give a tiny rats ass what the site looks like as long as it works; but most of the time you can bet your bottom dollar they’ll want to feel involved and have their say.
Here’s how you can gain structured feedback on designs without relinquishing your creative juices and gain a lifelong happy client in the process. Continue reading

Is ‘UX Design’ becoming an industry buzzword?

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The UX field has been around for several years despite not being widely known as User Experience Design. 

We all know the business case for looking at a website/stores user experience (UX)- It can help make the service you provide easy to use, reduces project risk, cost, and time while improving, efficiency, effectiveness, and end user satisfaction. Continue reading